Why Buy From Us

Over Dozens Of Years of Quality & Value

We have always guaranteed the quality of all our products and as Britain's leading independent jeweller, we are able to use our considerable buying power to source great products and pass on great savings to our customers. Since 2011, we have been proud members of the Responsible Jewellery Council (RJC) which aims to reinforce customer confidence in the jewellery industry.

Diamond buyer Andrew Hinds is personally responsible for buying all of our diamond rings and jewellery, with each design individually selected to offer you choice, value and style. Andrew also individually hand-selects all our certificated diamond solitaire engagement rings, taking great care to ensure only the best looking stones are chosen.

Our watches are selected not only for the latest style, design and functions but also with quality and value in mind. All of our watches are the genuine article, supplied by the manufacturer or their authorised UK distributer. We do not sell copies or unauthorised imports, giving you peace of mind that you are buying quality products.

100+ Stores Nationwide

We are proud to say that we now have 116 stores across England and Wales, with new stores opening every year. Please see our Store Locator for your nearest branch - here you can also find individual store opening times plus the services each branch offers and the brands they stock. We operate a friendly, open door policy and our fully trained staff will be very pleased to assist you.

30 Day Change of Mind Guarantee

We hope that you will be delighted with your purchase. If not, you are welcome to return it to us within 30 days of receiving your order and we will be happy to provide an exchange or a refund. Item(s) must be returned in pristine condition and with all packaging. Click read read more about our Returns Policy.

Product Guarantees
All our products come with a minimum 12 month guarantee which excludes accidental damage and normal wear and tear. This is in addition to your statutory rights. Guarantees listed below;

- Diamond rings and diamond jewellery are covered by a 2 year guarantee which protects you against manufacturing faults. This excludes accidental damage
- Wedding rings are guaranteed for life, excluding accidental damage and normal wear and tear. F.Hinds reserves the right to decide what constitutes a 'wedding ring'

Free Ring Size Adjustment

If you do not know the ring size required at time of purchase, we will happily re-size or exchange the ring at any stage within your 30 day change of mind guarantee, thus enabling you to give the ring as a gift and then simply return it for adjusting later on.

Free Valuation Certificate (for Insurance Purposes)

Every diamond item we sell is available for shipment with its own valuation certificate clearly identifying its RRP value and specification. Please note, this is a certificate for insurance purposes only, it doesn't grade the individual diamonds.

Official Branded Packaging

All branded watches and jewellery will arrive with their own branded, official packaging and guarantees. If the item is unsuitable and you wish to return it for a refund or exchange, all packaging must be returned in order for us to authorise the refund.